In our ongoing commitment to understanding and serving our audience better, we’ve created a comprehensive audience persona. This persona is a detailed representation of our target audience, crafted through extensive research and data analysis. The purpose of this persona is to help us deeply understand the needs and preferences of our audience, thereby guiding our strategies to meet these needs effectively. While there are several ways to develop an audience persona, we’ve chosen a narrative format that aligns with our audience’s personal and professional journey. This format allows us to delve into the multi-faceted aspects of our audience, from their demographic details and psychographic traits to their specific needs, aspirations, and challenges.

Specific Industry Focus:

With over two decades of experience in the staffing and recruiting sector, Urban Connection is positioned at the intersection of career and personal development. Our deep insights into diverse industries enable job hunters to identify and hone skills that are in high demand, creating a clear value proposition for potential employers.

In particular, we excel in helping individuals secure high-paying jobs in the nonprofit sector. Many find immense fulfillment in roles that directly support those in need, such as organizations serving domestic violence victims, human trafficking survivors, disabled American veterans, recently released ex-felons, and individuals experiencing homelessness.

But our work doesn’t stop at securing job placements. We engage in an ongoing partnership with our clients, focusing on continuous skill development. This strategy not only enhances your value to your employer but also sets the stage for substantial pay growth. In fact, many of our clients have enjoyed annual pay increases of up to 25%, with some even achieving quarterly raises of the same percentage during their first three years.

While our expertise spans multiple industries, we place special emphasis on remote work opportunities, particularly in the fields of digital marketing, advertising, online sales, and eCommerce. We are committed to supporting your career growth at every step—from landing that initial job to securing every raise and promotion that follows.

Ideal Client Persona:

Our ideal client persona is someone who recently lost their job due to a layoff and actively looking for a new job.

Education Level:

Our target audience typically holds a High School diploma, with some having furthered their studies into college.

Preferred Communication Channels:

Our target audience’s preferred communication channels will vary depending on the stage they are in.

Awareness Stage: During this stage we will be using a combination of Search Ads, Display Ads, Blog Posts, and Educational Videos.

Evaluation Stage: During this stage were will be using free and low cost workshops.

Decision Stage: During this stage we will be using webinars,  consultations online conferencing tools and sms


Our target audience is driven by a desire for personal fulfillment and recognition in their professional lives. They yearn to feel valued and appreciated in their roles and aspire to find a career where their work matters, contributing positively to the organization and society at large.

A significant part of their lifestyle preference leans toward the flexibility of working from home, either full-time or part-time. This flexibility not only suits their family-oriented nature, but also allows them to achieve a balanced lifestyle that harmonizes their professional and personal commitments.

The recognition and esteem of friends and family are crucial to them; they want their loved ones to be proud of their professional accomplishments. They also hold a deep-rooted desire to make a tangible impact in the world through their work. This impactful contribution to society further enhances their sense of self-worth and fuels their motivation.

Therefore, our target audience doesn’t just seek a job; they seek a meaningful career that aligns with their personal values, offers flexibility, and provides them with a sense of pride and fulfillment. They are not just motivated by monetary gain, but by the opportunity to enrich their lives and contribute positively to the world around them.


Age: 25-50 years old. This age group is typically well into their careers and are likely to be seeking good-paying, stable jobs rather than just any job. They’re young enough to still be seeking career advancement but old enough to have significant responsibilities.

Gender: Both male and female. Job loss affects all genders, and both men and women within this age group could be seeking new opportunities and support during their transition.

Occupation: Prior to their job loss, they were likely in professional roles across various industries. They have skills and experience but may need help repositioning themselves in the job market or potentially pivoting to new careers.

Location: Across the United States. While job loss can be more prevalent in certain industries and locations, the economic impact of job loss has been felt nationwide, so this coaching program can appeal to individuals from diverse locations.

Family Status: Likely to have family responsibilities, which could include a spouse or partner, and/or young children to raise. This adds urgency to their job search and increases the importance of securing a good-paying job.

Home Ownership: Likely to be homeowners or renting in areas with significant cost of living. This means they have regular, substantial financial commitments that require a steady income.

Financial Situation: Likely to have some level of debt, such as a mortgage, student loans, or credit card debt, which makes prolonged periods without income particularly challenging.

Brand Perception:

As we approach our target audience, we acknowledge that a significant portion may be unfamiliar with our brand, our services, and our unique approach to the job search process. Since our primary focus will be on individuals who have recently experienced job loss and are actively seeking new employment opportunities, it is likely that they have not encountered our services in the past.

Our brand is relatively unknown to this demographic, and therefore our first task is to establish brand awareness and position ourselves as a trusted and reliable source of career coaching and job search support. We aim to overcome this initial lack of brand recognition through clear, concise, and compelling messaging about who we are, what we do, and how our unique expertise and approach can provide significant value to job seekers.

This involves not just explaining our services, but also telling our brand story – our experience in the staffing and recruiting industry, our success in helping vulnerable women find rewarding and well-compensated jobs, and our commitment to using modern job hunting methods and advanced career development strategies. By making our brand story and mission relatable and relevant to our target audience’s needs and aspirations, we can quickly establish trust and rapport, paving the way for a fruitful relationship.

Challenges and Pain Points:

Job Search Struggles: Many job seekers may lose faith in their job search methods, especially when they don’t see immediate results. They may have applied to numerous positions without getting a single interview or gone through several interviews without receiving a job offer. This can lead to frustration and a loss of faith in the job search process.

Treated as a Commodity: When they do secure interviews, they often feel treated like commodities rather than valued professionals. Businesses that post a job via job boards get an average of 250 applications. Applicants soon realize that job boards are designed to benefit employers, so they can find the most qualified candidates willing to work for the least amount of money.

Career Regression: Employers know that job hunters who were recently laid-off or fired are desperate to land a job fast. Those who recently lost their job can expect employers take advantage of the situation and get job offers that represent a step backward in their careers, offering lower positions or salaries than their previous roles. This can lead to a feeling of regression and loss of professional progress.

Financial Pressure: The pressure to secure a new job quickly is heightened by their financial obligations. Unemployment insurance only covers a small fraction of their previous earnings, and they are reluctant to deplete their savings or accumulate credit card debt. This often pushes them to accept less desirable jobs that do not reflect their skills, experience, or career aspirations, further exacerbating feelings of frustration and dissatisfaction.

Identity and Self-Esteem Issues: Job loss can also lead to a crisis of professional identity and a hit to their self-esteem. They may begin to question their abilities and worth, and this lack of confidence can become a barrier in their job search process.

Lack of Strategy and Guidance: Many are not familiar with the modern job search.  Without knowing the best strategies or approaches to secure a new job that aligns with their career goals they resort to applying for jobs via job boards and listening to well-meaning friends and family or random youtube videos who lack the resources, knowledge, and experience to land a job they love, that pays what they’re worth.

Inadequate Professional Network: A robust professional network can significantly streamline the job search process, but not everyone has this advantage. Some job seekers may feel isolated and believe they’re missing out on opportunities because they don’t have a strong professional network to rely on.

Lack of a Strong Online Presence: A strong professional online presence is essential in the digital age. However, not everyone has the time or expertise to cultivate such a presence. Some job seekers may feel that their online profiles are not as polished or compelling as they should be, which can lead to missed opportunities.

Time Constraints: Job searching can be a time-consuming process. Those who recently lost their jobs will have a sense of urgency to land a new job because they have monthly financial obligations and responsibilities that need to be paid for.

Uncertainty About Where and How to Search: The job market can be overwhelming, with countless platforms, job boards, and resources available. Some job seekers may feel lost and unsure about where and how to start their job search.

Fear of Change: The prospect of changing jobs or careers can be daunting. Job seekers may fear the uncertainty associated with leaving their current job or entering a new industry, which can prevent them from exploring new opportunities.

Goals and Aspirations:

  • Individuals aspire to contribute to a workplace that leaves a positive footprint in the world.
  • They yearn to be part of a cooperative team that values their input and appreciates their efforts.
  • It’s important for them to have a role that brings a sense of fulfillment at the end of each day, one that aligns with their values and interests.
  • They desire a company that offers a transparent trajectory for career advancement, facilitating their professional growth over time.
  • A fair compensation that reflects their skills and contributions, along with annual pay increments that go beyond merely offsetting inflation, is crucial to them.
  • They seek a work environment that not only recognizes their worth but also rewards it.

Previous Experiences:

  • In their past experience, many have relied on advice from well-intentioned friends, family, and online influencers. However, this advice often tends to be generic and lacks a cohesive strategy. The result of such disjointed guidance can lead to ineffective job search efforts, wasted time, and unnecessary expenditure. In the worst cases, this lack of strategic direction may force them into a position of accepting any job just to meet their immediate financial needs.
  • These individuals may have experimented with various job search methods without a clear understanding of how to tailor these strategies to their unique situation. The result is a patchwork of efforts that lacks synergy and effectiveness. Without a personalized, strategic approach to job searching, these individuals may struggle to find positions that align with their skills, values, and career goals.

This scenario underscores the importance of seeking professional, personalized career advice and developing a strategic job search plan. This plan should be tailored to the individual’s skills, experiences, and career aspirations, and should leverage the most effective job search channels, including networking, targeted applications, and strategic use of online platforms.

Values and Motivations:

  • For many individuals, their primary motivator is a desire to avoid disappointing their families or being perceived as unsuccessful.
  • The aspiration to be seen as a reliable provider is a significant driving force.
  • They are deeply committed to ensuring that their family’s quality of life is not compromised due to their job loss, and they strive to maintain their family’s sense of security and stability.
  • In addition, many people are motivated by a strong sense of personal pride and self-worth.
  • They derive satisfaction from their ability to contribute to their family’s well-being and to society through their work.
  • Losing a job can be a blow to this sense of self-esteem, and finding a new job that allows them to continue making valuable contributions can be a powerful motivator.
  • Moreover, their values often extend beyond their immediate family to their community and wider society. They may be motivated by a desire to perform meaningful work that aligns with their personal values and makes a positive impact in the world. This can be a significant factor in their job search, as they look for roles that not only provide a paycheck but also offer a sense of purpose and fulfillment.
  • Lastly, personal growth and development are often key motivators. Many individuals are driven by the desire to continue learning, developing new skills, and advancing in their careers. They seek roles that offer opportunities for professional development and progression, and they are often willing to invest time and effort into further training and education to achieve these goals.

Barriers to Purchase:

A significant obstacle for many individuals when considering a new approach to job searching is the fear of the unknown and the potential for failure. This fear often manifests in three distinct ways: a lack of confidence in oneself, doubts about the efficacy of the method, or uncertainty about the credibility of the provider.

Self-Confidence: The idea of embarking on a new career path or job search strategy can be daunting. It often requires stepping outside of one’s comfort zone and facing the possibility of failure. This can lead to a crisis of self-confidence, with individuals questioning their ability to successfully navigate the new and unfamiliar terrain.

Trust in the Method: When confronted with a new job search strategy or technique, many individuals may be skeptical about its effectiveness. They may worry that they’re wasting their time on a method that won’t yield results, leading to inertia and reluctance to try something new.

Trust in the Provider: Doubts about the credibility of the organization or individual providing the job search method can also be a barrier. Individuals may be hesitant to invest their time, energy, and potentially money into a service if they are uncertain about the legitimacy or reliability of the provider.

Overcoming these barriers requires a focus on building confidence, demonstrating the efficacy of the method, and establishing trust. This can be achieved through clear communication, transparency, and providing evidence of past success. Offering a supportive environment that encourages risk-taking and resilience can also be instrumental in helping individuals overcome their fears and embrace new approaches.

Statistics for Today’s Job Search

“The current job market is marked by a considerable level of fluidity, with a staggering 65% of currently employed individuals actively looking for new opportunities in 2023​​. This constant job searching can be attributed to a variety of factors, such as the desire for better compensation, increased job satisfaction, and improved work-life balance.

In terms of the job search process, the average time to secure a job in 2023 is approximately five months. The majority of job searches (80%) are conducted online, and about 79% of job seekers utilize social media in their search, with LinkedIn being a particularly influential platform, used by over 90% of recruiters​. However, networking remains a potent tool, with 85% of jobs being filled this way, and job seekers who use networking often find a job match within one to three months​6​​.

Despite the prevalence of online job applications, 75% get rejected by Applicant Tracking Systems (ATS) due to formatting issues, with 50% not meeting the stated criteria in job advertisements​8​. The most common challenges for job seekers include lack of feedback from recruiters (40%), crafting a standout resume (21%), and obtaining information about prospective companies (18%)​​.

Around 48% of job seekers express frustration with the delay in hearing back from employers, with 44% typically hearing back within a couple of weeks, and only 4% within a day​10​. In the hiring process, companies typically interview 6 to 10 candidates for an open position, and candidates referred to the job have a 40% better chance of being hired than other candidates​.

Despite the high number of job seekers, there are actually more job openings than seekers, with 11.5 million jobs available and 10.7 million Americans seeking employment as of March 2022​​. However, only around 30% of applicants receive an interview, and this rate increases with the number of applications submitted​​.

In 2023, despite predictions of a downturn in the job market, over half of workers (56%) are likely to look for a job within the next year, inspired by the low unemployment rate and the tight labor market​. There are regional variations in job-seeking behaviors, with workers in the West and Northeast more likely to quit their jobs or relocate for work in the next 12 months compared to those in the South and Midwest​​. Some of this variation can be attributed to home affordability, job market conditions, and cultural factors​​.

Looking forward, job security is a rising concern for many workers, especially in the West and Northeast, where labor markets are less tight and job openings have declined​​. The rapid evolution of globalization, technology, and artificial intelligence has added to job security anxieties, with notable job losses in the tech and financial sectors​​. In such uncertain times, having at least three months’ worth of living expenses saved is recommended for those concerned about potential job loss​.”