Privacy Policy

Introduction

Welcome to Urban Connection. We value the trust you place in us when you share your personal information. The security of your data is paramount to us, and we are committed to protecting your privacy and ensuring that your personal information is collected and used in a responsible and transparent manner.

This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information through our website and services. It applies to all individuals who visit our website, use our services, or engage with us through other means.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Donor Privacy Statement

Our Commitment to Our Donors: Urban Connection will not sell, share, or trade our donors’ names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.

Urban Connection is committed to respecting the privacy rights of all our supporters. To accomplish this, we commit to the following:

We seek and record only the information that is relevant to the programs of the organization.
Our donor files will not be exchanged with, given to, sold to, or rented to any other organization.
Information on our partners (i.e., our mailing list or donor-giving records) is only given to persons who need such information to perform their assigned duties for Urban Connection. This includes companies who prepare mailings, analyze and append data, contact donors on our behalf, or other uses related to the fulfillment of Urban Connection’s purposes.

Personal Information Collection

Urban Connection values the privacy of our community members and recognizes the importance of being clear about how we collect and use your personal information. The types of personal information we may collect include:

Name: To personalize our communication and maintain records of our supporters.
Address: For shipping purposes, event invitations, and to provide localized opportunities for involvement.
Email: To send updates, newsletters, and other communications about our programs and impact.
Phone Number: To contact you if there’s a need for direct communication or urgent updates.
Donation History: To maintain accurate financial records, comply with tax regulations, and acknowledge your contributions.
Affiliations: To understand your connection with other organizations and tailor our programs accordingly.
Volunteer Dates: To track your participation in our events and volunteer activities.

We use this information to:

  • Comply with legal obligations related to financial records and tax reporting.
  • Understand your interests and engagement levels to improve our programs and make them more impactful.
  • Enhance our communication and build a stronger community of supporters.
  • We are committed to not using this information for any other purposes without your explicit consent.

Phone (Voice & Text Messages)

By providing your phone number to Urban Connection through web forms, support requests, orders, scheduled calls, or any other means, you consent to receive voice calls and text messages from us at that number. This may include communications such as confirmations, notifications, service updates, and other relevant messages.

Please note that standard message, data rates, and fees may apply from your mobile service provider. Urban Connection does not charge for sending text messages, but you are responsible for any message or data charges that may be billed by your provider.

You acknowledge and agree that any agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing.

Opting Out: You have the right to opt-out of receiving promotional voice calls or text messages from us at any time. To stop receiving text messages, you can reply with ‘STOP’ to any message we send. For voice calls, you can inform us during the call, or you can send a request to the contact information provided in the ‘Contact Information for Privacy Concerns’ section of this policy.

Use of Cookies and Tracking Technologies

Urban Connection utilizes cookies and similar tracking technologies to enhance your experience on our website. These technologies play a crucial role in our ability to offer a seamless user experience, remember your preferences, and understand how our site is being used, which in turn helps us to continually improve our offerings.

While cookies are essential for certain functionalities on our website, you have the ability to manage them. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please be aware that disabling cookies may prevent you from taking full advantage of the website.

For detailed instructions on how to manage cookies in your browser, please refer to the ‘Help’ section of your browser or visit aboutcookies.org, which provides guidance for all modern browsers.

Information Sharing and Disclosure

Urban Connection engages with third-party service providers to perform functions and provide services to our organization. For instance, we use Google Analytics to understand our visitors’ online behavior, which helps us to enhance user experiences on our website.

We select third-party service providers that are committed to maintaining the privacy and security of personal information and use it solely for the purpose of providing the contracted services. Here’s how we handle information sharing:

Third-Party Services: We share information with third-party service providers only to the extent necessary to perform their functions. We do not authorize them to use or disclose your personal information for their own marketing or other purposes.
Legal Compliance and Protection of Urban Connection and Others: We may disclose personal information when we believe disclosure is appropriate to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Urban Connection, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
We will always seek to ensure that any third parties with whom we share personal information provide sufficient guarantees to protect the information and maintain compliance with applicable privacy laws and regulations.

Data Security

Urban Connection is dedicated to safeguarding your personal information. We employ a variety of security measures to protect against the unauthorized access, alteration, disclosure, or destruction of the data we collect.

SSL Protocol: We use Secure Socket Layer (SSL) protocol, which creates a secure, encrypted connection between your web browser and our servers. This ensures that all data passed between the two remains private and integral.

Data Handling Practices: Our internal data handling practices are designed to protect your personal information. Access to your data is limited to authorized personnel who are required to keep the information confidential.

Regular Updates: We regularly update our security practices to incorporate new technologies and methods, ensuring that we are in line with industry standards.
Please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Rights

Urban Connection acknowledges and respects your right to control your personal data. Our commitment to your rights includes the following:

  • Access and Correction: You may request access to your personal information that we hold and correct any inaccuracies by contacting us directly.
  • Deletion: If you wish to request the deletion of your personal data, we will honor your request in accordance with legal and regulatory requirements that may require us to retain certain information.
  • Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Opt-Out of Communications: You have the right to opt-out of receiving promotional emails from us by using the ‘unsubscribe’ link provided in every email. For text messages, you can reply with ‘STOP’ to any message we send. For voice calls, you can inform us during the call, or you can send a request to the contact information provided in the ‘Contact Information for Privacy Concerns’ section of this policy.

We are committed to responding to your requests promptly and accommodating your preferences regarding your personal data.

Children’s Privacy

Urban Connection recognizes the importance of protecting the privacy of children. Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers in accordance with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws and regulations.

Parents or guardians who believe that their child has provided us with personal information should contact us at support@urbanconnection.com if they want this information deleted from our records.

Contact Information for Privacy Concerns

If you have any questions, concerns, or comments about our Privacy Policy or the handling of your personal information, please reach out to us. We welcome your feedback and are committed to addressing your concerns.

You can contact us via email at: support@urbanconnection.com

Or if you prefer to reach out by mail, please send your correspondence to:

Urban Connection Agency, Inc
3400 Cottage Way, Ste G2 #15097
Sacramento, California 95825

We will make every effort to resolve your concerns.