Our Code of Conduct
Urban Connection’s team is made up of professionals from all over the world, working on every aspect of the company.
The workplace at Urban Connection is positive, supportive, and inclusive. We also want it to stay that way as the team grows. To that end, we have a few ground rules that we ask people to adhere to. This code applies equally to everyone involved at Digital Advocates.
This isn’t an exhaustive list of things that you can’t do. Rather, take it in the spirit in which it’s intended – a guideline for making sure everyone at Urban Connection is happy, productive, and safe.
This code of conduct applies to all spaces managed or participated in by Urban Connection and our ever-growing network Hiring Partners. In addition, violations of this code outside these spaces may affect a person’s ability to participate within them.
If you believe someone is violating the code of conduct, we ask that you report it by going straight to your supervisor (or supervisor’s supervisor in the case that you are reporting your supervisor).
Be friendly and patient.
Be welcoming. We strive to be a company that welcomes and supports people of all backgrounds and identities. This includes, but is not limited to members of any race, ethnicity, culture, national origin, color, immigration status, social and economic class, educational level, sex, sexual orientation, gender identity and expression, age, size, family status, health status, political belief, religion, and mental and physical ability.
Your work will be used by other people, and you in turn will depend on the work of others. Any decision you make will affect users and colleagues, and you should take those consequences into account when making decisions. Remember that we’re a worldwide company, so you might not be communicating in someone else’s primary language.
Not all of us will agree all the time, but disagreement is no excuse for poor behavior and poor manners. We might all experience some frustration now and then, but we cannot allow that frustration to turn into a personal attack. It’s important to remember that a company where people feel uncomfortable or threatened is not productive. Members of Urban Connection should be respectful when dealing with other teammates as well as with people outside the Digital Advocate’s team.
Be responsible for yourself.
During company retreats, team outings, or other in-person events you are a representative of Urban Connection. Be mindful of your limits and respectful of others’ limits when it comes to alcohol and physical activity. Leaning on a teammate to make sure you’re staying safe and responsible is a smart and welcome practice.
Be careful of the words that you choose.
We are a community of professionals, and we conduct ourselves professionally. Be kind to others. Do not insult or put down other participants. Harassment and other exclusionary behavior aren’t acceptable. This includes, but is not limited to:
- Violent threats or language directed against another person.
- Discriminatory jokes and language.
- Posting sexually explicit or violent material.
- Personal insults, especially those using racist or sexist terms.
- Unwelcome sexual attention.
- Advocating for, or encouraging, any of the above behavior.
- Repeated harassment of others.
- In general, if someone asks you to stop, then stop.
- Hazing or the imposition of humiliating tasks as initiation rights to new teammates.
When we disagree, try to understand why. Disagreements, both social and technical, happen all the time, and Urban Connection is no exception. We must resolve disagreements and differing views constructively. Remember that we’re different. The strength of Urban Connection comes from its varied teammates, people from a wide range of backgrounds. Different people have different perspectives on issues. Being unable to understand why someone holds a viewpoint doesn’t mean that they’re wrong. Don’t forget that it is human to err and blaming each other doesn’t get us anywhere. Instead, focus on helping to resolve issues and learning from mistakes.